Shipping & Returns
SHIPPING
All standard orders will be delivered within 2-3 workings days (UAE) and 3-7 working days (international).
Customised orders will be delivered within 10-15 working days (UAE), or 15-20 working days (international). In the case of any delays, customers will be notified via email.
Free shipping for orders placed within UAE, AED 100 for international shipping per item.
SHIPPING AND RETURNS
Your satisfaction is our priority.
We address every concern individually to the best of our ability.
You are eligible to obtain a full refund or exchange on the items you are not happy with purchasing (conditions apply).
EXCHANGES
Products may be returned within 7 days of the original purchase for exchange and alteration. Drop us your information and reason for exchange, our customer service representative will get back to guide you through further process.
Contact info +971-557864090 or admin@vi-couture.com
Kindly ensure that all product returns should be addressed back in original packaging that we provided upon the delivery.
Please make sure to exchange packaging is carefully protected, as damaged items won't be accepted.
Our delivery team will contact you for the returns or you can leave the product at our store.
Kindly note that we will not accept any returns on customized design
REFUNDS
• All items can be returned within 7 days from the original date of purchase.
• Amount will be refunded to your bank account within 2 weeks.
• All returns should be in original packaging and customized items won't be refunded.